Kualitas Pelayanan Publik Administrasi Kependudukan di Kecamatan Pakenjeng Kabupaten Garut
Keywords:
Quality, Public Services Population Administration, Pakenjeng DistrictAbstract
This study aims to determine the quality of public services in the Pakenjeng sub-district Garu Regency. This research is a descriptive study using a qualitative approach. Data collection techniques are carried out by observation, interview, and documentatio techniques. As for the research informants in this study were one head of public service as akey informant, one head of goverment, and one service user as a supporting informant. The data analysis technique used is an interactive model. Thw validity of the data was checked by triangulation of sources and methods.The method used for this research is descriptive qualitative method using data collection techniques, namely by means of observation, interviews and documentation and the theory used is zeithaml theory with servqual method includes 5 dimensions namely tangibles, reliability, resposiveness, assurance, and emphaty. Human resources are still lacking because many employees are old so that they become barriers to service which as we kwon it is now in the era of 4.0 where all services have been carried out online using technology so that in this sub-district many recruits non ASN employees to help service to stay optimal. Communication between employees and the community has not run optimally due to the lack of socialization carried out by the Pakenjeng sub-district.
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