Pengaruh Emotional Exhaustion dan Perceived Organizational Support terhadap Kinerja Pembimbing di Pesantren Bina Insan Mulia

Abstract

This study aims to analyze the effect of emotional exhaustion and perceived organizational support on the performance of supervisors (pembimbing) at Pesantren Bina Insan Mulia, Cirebon, West Java. The background of this research is based on indications of declining supervisor performance, rising absenteeism, and suboptimal organizational support amid the demanding, near round-the-clock responsibilities carried by pesantren supervisors. The research employs a quantitative associative approach using a saturated sampling technique involving all 182 supervisors as respondents, with data collected through a Likert-scale questionnaire and analyzed using multiple linear regression with the aid of SPSS. The results indicate that emotional exhaustion has a significant negative effect on supervisor performance, while perceived organizational support has a significant positive effect. Simultaneously, both variables significantly affect supervisor performance and jointly explain 52.6% of its variance, with the remaining 47.4% explained by other factors outside the model. Descriptively, emotional exhaustion falls into the moderate category, perceived organizational support into the high category, and supervisor performance into the very high category. In conclusion, sustaining supervisor performance requires the pesantren to manage workload and rest time to reduce emotional exhaustion while maintaining and strengthening organizational support through communication, appreciation, and assistance. It is recommended that pesantren management regularly evaluate workload distribution and support mechanisms, and that future research incorporate additional variables such as leadership, work motivation, or organizational culture.